Refund Policy

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Refund Policy 2015-11-24T14:34:15+00:00

Returns, Refunds and Shipping Policy

Thank you for shopping at SudsAndCreams.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product.

Before you return a product, please make sure that:

– The product was purchased in the last 7 days
– The product is in its original packaging
Send the product with its original packing to:

Suds & Creams
3616 Harden Blvd
Lakeland
Florida, 33803

Shipping charges
Shipping charges incurred in connection with the return of a product are refundable.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

– By email: info@sudsandcreams.com